DOMESTIC SHIPPING – If you live in the US/CANADA, all rugs are free shipping. We will ship them out within 3 business days.
If you need your items sooner please contact us and let us know. All packages come with a tracking number.
We are located in Oakville, Ontario – if you live in the GTA and would like to pick up your item, contact us and let us know 🙂
INTERNATIONAL SHIPPING – All orders are sent via major Courier (UPS,FedEX etc.) all rugs are free shipping. All packages come with a tracking number.
All international orders are shipped within 5 business days from the time the payment and shipping information is received.
Customer is responsible for any taxes or customs fees charged by their local government.
There’s no free shipping on our Furniture pieces, please contact us for shipping quote.
After any package is delivered to your door step, Isha Decor is not responsible to what happens for it from that point forward.
If you would like to set up signature confirmation, you may do that yourself after you receive the tracking information.
CONDITIONS OF ITEMS
All items are “as is”. Due to the nature of items being handmade/vintage/antique –
please expect either the sizes to potentially be off by an inch or two – and – because some
of our items are vintage/antique and have some age to them, please expect some items
to potentially have some ware, blemishes, and/or other issues. We try to show
everything in our pictures/descriptions, but sometimes they are overlooked. In other
words, don’t sweat the small stuff! 🙂
If you want to return an item, that’s no problem – customers will be responsible for shipping item back with 10 days. Item must be returned in the condition it was received.
* Customers in the Canada/USA will only be responsible for return shipping and insurance charges.
* Customers located overseas, will be responsible for the return shipping plus any local duty and / or vat charges (IshaDecor covers the physical shipping charges to you only).